Management Team

Chris Boutsalis

President
Chris has spent an entire career dedicated to the service industry. With over thirty years in the business, he has developed highly effective and successful philosophies which account for the quality of service that continues to remain paramount today. Chris’ uncompromised integrity, tenacity and commitment to the business have given him the accreditation and merit among his customers and fellow industry professionals. He is responsible for the direction of the company including business development and overseeing strategic initiatives. Chris’s attention to both the needs of the clients and employees, and securing the practices of fundamental objectives ensures that; "Total customer satisfaction is everyone’s overriding responsibility."

Peter Konstantos

Chief Financial Officer
Peter has an extensive background in accounting and business finance with the company since 1966. Peter utilizes his experience to delegate and monitor the finance and administration departments of the company and in turn, help foster a value-conscious approach to service in the janitorial industry.

Paul Raftis

Vice President of Operations
Paul contributes over 25 years of senior management experience to the company and is directly responsible for the day-to-day management and supervision of the operations department. Paul specializes in an array of areas including business development, sales, marketing and administration. While staying on target of market trends in the industry, Paul’s focus remains proficient in servicing our valued clients while improving the overall operations of the company.

John Palberg

Director of Operations
John has over 18 years of experience in retail and commercial facilities management. With a background in formal training on the Ministry of Labour’s core programs in Health and Safety, John has also participated in the successful negotiation of various collective bargaining agreements. In addition, he manages the team of Area Supervisors and his responsibilities include initiating new policies and procedures. John also manages the Retail, Commercial and Industrial divisions and reports directly to the President and Vice President.

Clark Gilbert

Vice President of Human Resources
As an industrial chemist, Clark dedicated his practice towards the research and development of detergents and surface coatings. He has worked in the janitorial related business for over 40 years and has worked extensively in all operational aspects of the industry. Clark is responsible for Human Resources and Technical Services and collaborates with the President and Vice President in developing strategic initiatives and corporate policies.

Gary Hammond

Director of Business Development
Gary has worked in all facets of the janitorial industry spanning a 20 year period. His experience in operations and a variety of senior management positions has provided him with a well rounded knowledge and a good reputation within the industry. He is responsible for not only growth and expansion but ensuring that the quality Impact is well known for is maintained in every new initiative.

Nancy Myrden

Quality Assurance Manager
Nancy brings to the company over 10 years of experience in luxury hotel operations, customer service and administration, sales, food and beverage management. Since joining Impact in 2006, Nancy is directly responsible for the evaluation and maintenance of quality control and customer service as well as assists in the business development sector.